Spooky's den
Out of context: Reply #48
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- Spookytim0
I thought I'd visit this thread voluntarily rather than being Wendyhoused for a change.
Item one:
A musing... Prozac: is it made from distilled Australians?Item Two:
I won a considerable ethical victory over a problematic client today. My method was to remain silent and to allow the client to go through their own thoughts outloud, and to be embarrased by the silenced that ensued each thought so that they had to fill it with some additional comment or post rationalisation. By not saying anything at all, I succesfully steered the client through the usually difficult waters of analysis to beach firmly on the shores of total admission of responsibility and offers of full payment for work done under considerably difficult circumstances. Result.Then, I speak to another client in New York, and he ask Hows It Going? so without revealing any details at all I loosely outline the problems I've been having on this particular job. "Oh God" he says... its not [person] ABC at [company] XYZ is it?
"Yes it is" I say...
"Total Nightmare. Avoid At All Costs" - this is a client in New York discussing my client in Home Counties England... a bad reputation that travels that far is a bad reputaion indeed !!!
Had I have tried to suggest this person was in the wrong in my meeting today it would have been a differwent conversation. The defense sheilds would have gone up, counter accusations would have been hurriedly volleyed back at me and a stand off would have ensued.
Silence is a great way of arguing your case it seems.