call centers 101
call centers 101
Out of context: Reply #11
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- M0NEYCIDE0
no 'supervisor' or 'manager' i ever had were actually supervisors or managers they were just in another department with certain abilities i didn't have so don't look for authority in them. they'll act like it because that's what they tell everyone but they're not supervisors. the real supervisors don't take calls they supervise the floor. 'case managers' are good usually they are who call you back and with a 1000 bill you might have to wait for a call back. case managers specifically deal with individual cases and attempt resolve problems one on one so you won't get the run around around, you'll get their number and name