client late payment advice
Out of context: Reply #3
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- letters20
you should have stated in your contract already a late payment fee – hope you do – which usually helps if you remind them they are paying it.
The proper process is to remind them with a letter/email giving them x days (sometimes even a month here is reasonable). if they are unresponsive, the next step is a call and give them x days (usually 5 days at this point). if they are still unresponsive, a letter/email telling them you will need to take the bill to a claims court if they cant respond within x days (however many days you feel like giving).
I would say that after one reminder, that is more than friendly, you should take the site down.
If it were me, I would take the site down as soon as they defaulted on the payment – even a day – they will pay it straight ahead.