I've been overcharged...
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- BusterBoy
I've been a reseller for a hosting company for a few years now. Have about 50 domains hosted with them. I've been paying north of $420 per month for this privilege on a shared hosting platform. Service has been reasonable.
Jumped onto their website yesterday just to check a few things...lo and behold all their plans have changed and they have a shared hosting reseller plan for 100 domains, unlimited traffic etc etc. - $49.95 per month.
This new plan has been in place since mid last year. So I've been overcharged around $370 per month for about 9 months.
My question is, should they have alerted me of this? I'm bloody annoyed. They are very quick to chase up their money when I'm slightly late.
Should I ask for some refund or credit?
- _niko0
yes
- deathboy0
Damn thats a big mistake. Technically the responsibility is yours. But who knows if you get on the phone with a rep and the rep is cool maybe you could work out like 9 months free as a compromise to messin up and maintain some customer loyalty and all that. The nine would only cost them 450 instead of over 3k. Of course I have no idea the right tact to begin that conversation.
- sublocked0
Companies change price plans all the time...your phone company, cable etc...do they alert you?
They might have, or you might have missed a newsletter they sent. As someone who runs a "service" I know that happens a lot.
It's really your responsibility - as I don't think you've been "overcharged". It's up to you to manage your plan on these kinds of things.
I echo deathboy's comments though. Get a rep on the phone and see if you can't get a credit for future service. Chasing a refund is a stupid idea.
- BusterBoy0
Not sure asking for a refund is a stupid idea...happens a lot. My ISP brings out new plans frequently and I am always notified. It may not be mandatory but it's good business practice.
- zarkonite0
Can't hurt to ask. Won't hurt to let them know you'll switch if they don't play ball either, just be proffesionnal about it and remember that the customer rep isn't the one personally responsible for this mishap.