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Non-payment Recourse? 1313 Responses

Last post: 9 months, 2 weeks ago | Thread started: Aug 12, 12, 10:58 a.m.

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  • chalk

    This guy squeezed my agency for HOURS of work on the clock and in overtime and now refuses to pay their large bill. This nut bag had the audacity to call our team in the wee hours of the morning, bitch about creative, then praise us in the same breath for putting up with his neuroticism.

    This guy had a site he wanted built into Hubspot (which is absolutely garbage btw, refuse to work with it—trust me!), had ZERO clue of its limitations (which we informed him of several times), and is now refusing payment because he isn't happy with the final result. The final site design is pretty awesome, but thanks to Hubspot, it has been significantly diminished in terms of quality and functionality.

    We would have put a CSS Killswitch on this site but Hubspot didn't Allow external style sheets. Any ideas for legal payback? We don't have access to FTP or Hubspot any longer to take down our files either.

    Aug 12, 12, 10:58 a.m. – Permalink
  • monospaced

    Let your agency handle it.

    • Also, HOURS? That's insane! If you said minutes I might be like, "okay," but, HOURS?monospaced1/5
      No site takes HOURS to create.monospaced2/5
      We structure projects on resource hours at times.chalk3/5
      lolformed4/5
      "No site takes HOURS to create."
      im doing something wrong
      moldero5/5
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    Dog-earAug 12, 12, 10:59 a.m. – Permalink
  • monospaced

    Anyway, in all seriousness, watch this:
    http://vimeo.com/22053820

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    Dog-earAug 12, 12, 11:01 a.m. – Permalink
  • monospaced

    And this:

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    Dog-earAug 12, 12, 11:01 a.m. – Permalink
  • chalk

    As a partner, it's my agency too.

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    Dog-earAug 12, 12, 11:04 a.m. – Permalink
  • formed

    Contracts? Letter from Lawyers? Down payments?

    If no to above, then you are screwed.

    • I wouldnt go that far, he still may have some recourse. But hopefully this will be enough to make him/them use proper contracts in the future.Josev1/2
      contracts in the future.Josev2/2
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    Dog-earAug 12, 12, 11:06 a.m. – Permalink
  • monospaced

    Just reference the legal ramifications that are clearly stated and defined in your contracts and invoices. Point out the late payment fees and the course you take when no payment is received. If the client doesn't live up to their end, you proceed with the legal actions you defined in the contract. It's that simple. You have those, right?

    • I mean, you're a partner in an agency. And this guy wasted HOURS of your time.monospaced1/4
      We have contracts etc but would be expensive legal battle across state lines.chalk2/4
      It shouldn't be expensive if your contract is comprehensive.monospaced3/4
      and the contracts should state legal issues are handled in your state, anywayformed4/4
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    Dog-earAug 12, 12, 11:09 a.m. – Permalink
  • chalk

    The Internet: making Ben cooler than he is in real life since 2008.

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    Dog-earAug 12, 12, 11:13 a.m. – Permalink
  • cannonball1978

    Lern 2 pick clients

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    Dog-earAug 12, 12, 11:45 a.m. – Permalink
  • bjladams

    hey man, you know our mutual friend hq is a lawyer? give him a shout-

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    Dog-earAug 12, 12, 12:07 p.m. – Permalink
  • Llyod

    letter from a law firm

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    Dog-earAug 12, 12, 2:19 p.m. – Permalink
  • Llyod

    also as a large client shouldn't you working with a deposit?

    • Not client, projectLlyod
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    Dog-earAug 12, 12, 2:21 p.m. – Permalink
  • ukit2

    Sounds pretty good, a company that works for free and has no idea how to recover payment.

    Are you accepting new jobs?:)

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    Dog-earAug 13, 12, 1:11 a.m. – Permalink
  • lowimpakt

    every time these threads come up i get equally depressed and angry

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    Dog-earAug 13, 12, 2:59 a.m. – Permalink

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